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Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Identity, payment details, device data, and gaming activity.
  • Why we collect it: To manage your account, process transactions, and prevent fraud.
  • Who sees it: Only our internal team and essential service partners (payment/verification).
  • How long we keep it: For the duration of your account and as required by Malaysian law.
  • Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy explains how razerpay88 handles personal data for users accessing our services within Malaysia. This policy applies to all interactions on our official platform, including the website and official applications.

Please note that this policy does not apply to third-party websites, external links, or services that you may visit after leaving our platform. We strongly encourage you to review the privacy policies of any third-party sites you interact with.

2. Personal Information We Collect

Account & Identity Data

We collect information necessary to create and maintain your account, such as your name, contact details, and date of birth. This is used to ensure you meet our age requirements and to provide personalized service.

Verification Documents

To comply with safety and legal standards, we may request identification documents. This process helps us verify your identity and prevent unauthorized account access.

Payment Data

We collect transaction details and payment method information to facilitate deposits and withdrawals. All sensitive payment data is handled through secure, isolated channels.

Gaming & Transaction Activity

We record your game history, betting patterns, and transaction logs. This data is used to monitor for fair play, detect fraud, and improve our gaming offerings.

Technical & Device Data

Our system automatically collects IP addresses, browser types, device identifiers, and operating system details to optimize site performance and ensure security.

Support Communications

Records of your interactions with our support team are kept to resolve disputes and improve the quality of our customer service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: When you register an account, complete verification, or contact our support team.
  • Automatically: Through cookies and system logs while you navigate and use our platform.
  • Partner Providers: From our payment processors and identity verification partners to confirm the validity of your transactions and identity.

4. Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Processing: Managing deposits and withdrawals in MYR.
  • Identity & Age Verification: Ensuring all players are of legal age and providing a secure environment.
  • Security & Fraud Prevention: Detecting multi-accounting, preventing money laundering, and protecting against cyber attacks.
  • Personalization: Tailoring the platform experience and content based on your preferences.
  • Legal Compliance: Fulfilling obligations required by applicable laws for gambling operators in Malaysia.
  • Marketing: Sending promotional updates only when you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Essential Service Providers: Payment gateways, KYC verification services, and technical infrastructure providers.
  • Legal Authorities: When required by law, court order, or to prevent fraudulent activity as mandated by regulatory bodies.

6. How We Protect Data

We employ robust security measures to safeguard your information:

Encryption: We use industry-standard encryption for data in transit to prevent interception.

Access Control: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.

Payment Isolation: Sensitive financial data is processed through secure gateways, ensuring we do not store full payment credentials on our own servers.

Continuous Monitoring: Our systems are monitored to detect and respond to potential security threats in real-time.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze platform traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your situation, you have the following rights regarding your data:

  • Access & Correction: You may request a copy of your data or correct any inaccuracies.
  • Deletion & Portability: You may request the deletion of your data or ask for it to be transferred to another service.
  • Objection & Consent: You can object to certain processing activities or withdraw your marketing consent at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Important: Even after an account is closed, we are legally required to retain certain data (such as transaction logs) as mandated by gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is terminated, we only keep data for the duration required by applicable law in Malaysia to satisfy audit, legal, or regulatory requirements.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor has registered an account may report this through our support channels.

11. Cross-Border Transfers

To provide a global-standard service, some of our technical and service providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us via the official channels listed on our Support Page. Our team will assist you with your inquiry.